Contact
Talk to a person, not a portal.
Write to us
Questions about an order, an ingredient, or a batch number — we answer everything ourselves, usually within a day.
Email · hello@aurelia-skincare.com
Hours · Monday–Friday, 9am–4pm MT
Frequently asked
Grass-fed tallow is rated low on the comedogenic scale and its lipid structure closely matches skin's own sebum, so it absorbs rather than sitting on the surface. Most acne-prone customers do best starting with a thin evening layer.
A little goes a long way — a 50 g jar of face cream typically lasts 2–3 months of daily use. Unopened jars keep for 12 months; opened, use within 6 months and keep away from direct heat.
Orders ship within 2 business days in compostable kraft packaging. Standard delivery is 3–5 days and free over $60. In summer we ship early in the week so jars never sit in a hot depot over a weekend.
We accept returns within 30 days, opened or not, no questions asked. Write to us and we'll sort it — usually within one business day.
Yes. Every batch is rendered, whipped, poured and labeled in our kitchen in batches of sixty jars or fewer, and each jar carries a hand-stamped batch number you can ask us about.